Customer Service Representative

hace 22 horas

Barcelona, Barcelona, España Exoticca Travel Co A tiempo completo

We are seeking a skilled Customer Service Representative to join our team at Exoticca Travel Co. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients before and during their travels.

Key Responsibilities:

  • Provide pre-departure customer support via phone and email
  • Offer destination and trip information
  • Assist with visa and entry requirements
  • Make cancellations, service amendments, and refund requests
  • Provide information about land and flight services
  • Help resolve customer booking issues
  • Offer in-destination customer support via phone, email, and WhatsApp
  • Support customers with flight delays or cancellations
  • Provide information about daily activities while in destination
  • Manage communication during crisis situations

Requirements:

  • Minimum 2 years of contact center and/or customer service experience
  • Call center experience in the travel agency, airline, hotel, car rental, and/or hospitality industry is preferred but not essential
  • C1/C2 level German and English (verbal, reading, writing) required
  • C1/C2 level Spanish is a huge plus

What We Offer:

  • A highly competitive salary
  • Limitless progression opportunities

Why Exoticca Travel Co?

We are a young, dynamic, multicultural team in a moment of international expansion. Our mission is to provide our clients with the possibility of getting to know the most beautiful and stimulating places on the planet, through the best travel proposals on the market.

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