Travel Customer Support Specialist in Athens, Greece

hace 4 semanas


Barcelona, Barcelona, España Ttec A tiempo completo
About the Role

We're looking for a skilled customer service representative to join our team in Athens, Greece.

As a Croatian-English Travel Customer Support Specialist, you'll be the first point of contact for our customers, providing them with accurate and valid information to resolve their issues.

You'll work on behalf of our clients, who are leading travel companies, and help customers with their queries and concerns.

What You'll Do
  1. Answer incoming communications from customers via phone, email, or chat.
  2. Conduct research to provide accurate answers to customers' questions.
  3. Modify rooms, rates, and availability for our clients' accommodation partners.
  4. Use our extranet tooling to resolve customer issues efficiently.
  5. Provide excellent customer service to ensure a high level of partner satisfaction.
What We're Looking For
  • Fluent in Croatian and English.
  • High school diploma or equivalent.
  • At least 6 months of customer service experience.
  • Strong computer skills and high-speed internet access.
  • Ability to work in a quiet home environment.
What We Offer

As a member of our team, you'll enjoy a range of benefits, including:

  • Knowledgeable and supportive leadership.
  • Diverse and community-minded organization.
  • Career growth and learning opportunities.
  • 25 days of annual leave per year.
  • Relocation assistance.
  • Potential to build your skills and knowledge as a brand ambassador.

We're proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce that reflects the communities we serve.



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