Technical Support Specialist

hace 3 días


Barcelona, Barcelona, España Head Hunt International A tiempo completo

Finnish customer support is an exciting opportunity with our client in Athens, Greece. The company provides exceptional technical support opportunities for experienced professionals to work with leading technology brands.

Overview

Our client offers a unique chance to work in the world of computer software, consumer electronics, and online platforms. As a Technical Support Specialist, you will be part of a dynamic team that supports customers with their queries and issues.

Salary

The estimated monthly salary for this role is approximately €4,200, plus two extra salaries per year, making it a competitive offer. Additionally, you will receive healthcare benefits and numerous other discounts.

Job Description
  • Identify customers' needs and provide appropriate solutions, including sales.
  • Guide customers facing issues related to billing inquiries, handle transactions, and resolve inquiries in a timely manner.
  • Assist customers to place orders and address related issues.
  • Answer customers' inquiries and troubleshoot or escalate technical issues they face, as well as assist with account issues.
Required Skills and Qualifications

To succeed in this role, you should have:

  • Fluent Finnish language skills.
  • Excellent communication skills.
  • Sales experience with consumer products and services is an asset.
  • Technical research skills to troubleshoot customer problems.
  • Advanced internet research skills.
  • An empathetic soul with strong communication skills.
Benefits

You will receive complete support to ease your relocation to Greece, including:

  • Flight tickets expenses.
  • Hotel accommodation.
  • Support with the house searching process.
Professional Growth and Development Opportunities

This role offers excellent opportunities for professional growth and development, including full training by certified instructors, professional growth & development opportunities, special events, community & social responsibility initiatives, and free online Greek language courses.

Working Environment

Our state-of-the-art premises provide a great working environment with relaxing break areas.



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