Customer Service Representative for Travel Industry

hace 3 días


Barcelona, Barcelona, España Blu Selection A tiempo completo

Job Title: Customer Service Representative for Travel Industry

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative for the Travel Industry. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.

Key Responsibilities:

  • Offer information, solutions, and advice to customers regarding our services over the phone, email, and chat.
  • Identify opportunities to promote additional services to customers.
  • Complete registrations of new product purchases.
  • Contribute to a positive customer experience through responsible treatment of each contact.
  • Achieve performance targets defined by the project.

Requirements:

  • A native level of German and a good level of English.
  • Passion for the Travel and Tourism industry.
  • Professional attitude and strong customer service skills.
  • Excellent listening and communication skills.
  • Ability to work in an international and multicultural environment.

What We Offer:

  • A competitive salary and performance bonus.
  • Meal vouchers and reimbursement of transportation costs.
  • Private Health Insurance and dental plan.
  • Opportunity to work with a global leader in the Travel and Tourism industry.

About Us:

We are a leading Customer Experience Specialist with a global presence and over 50,000 employees. Our international hub in Lisbon takes care of customer service experiences on behalf of some of the world's most progressive brands.

Living in Lisbon:

Lisbon is a vibrant city with a rich cultural history, delicious cuisine, and a warm climate. Our team members enjoy a happy-go-lucky urban life and a large English-speaking local community.



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