Customer Service Representative for Travel Industry
hace 3 días
Job Title: Customer Service Representative for Travel Industry
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative for the Travel Industry. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.
Key Responsibilities:
- Offer information, solutions, and advice to customers regarding our services over the phone, email, and chat.
- Identify opportunities to promote additional services to customers.
- Complete registrations of new product purchases.
- Contribute to a positive customer experience through responsible treatment of each contact.
- Achieve performance targets defined by the project.
Requirements:
- A native level of German and a good level of English.
- Passion for the Travel and Tourism industry.
- Professional attitude and strong customer service skills.
- Excellent listening and communication skills.
- Ability to work in an international and multicultural environment.
What We Offer:
- A competitive salary and performance bonus.
- Meal vouchers and reimbursement of transportation costs.
- Private Health Insurance and dental plan.
- Opportunity to work with a global leader in the Travel and Tourism industry.
About Us:
We are a leading Customer Experience Specialist with a global presence and over 50,000 employees. Our international hub in Lisbon takes care of customer service experiences on behalf of some of the world's most progressive brands.
Living in Lisbon:
Lisbon is a vibrant city with a rich cultural history, delicious cuisine, and a warm climate. Our team members enjoy a happy-go-lucky urban life and a large English-speaking local community.
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