Customer Service Representative for International Travel Company
hace 6 días
Customer Service Role in the Travel Industry
We are seeking a skilled Customer Service Representative to join our team in Lisbon. As a Customer Service Representative, you will be responsible for providing excellent customer service to our clients, ensuring their travel experiences are smooth and enjoyable.
Your Key Responsibilities:
- Solving issues during the booking process
- Giving instructions and taking an active role in finding the right booking
- Following up during the vacation and providing good solutions, including refunds
- Being responsible for the current and expanding the clients' network
- Managing good and qualified lead generation
Requirements:
- A native level of Dutch and at least a B2 level of English
- Knowledge of the value and impact that a good customer experience can create
- Being an attentive listener, comfortable and skillful at communicating with people
- Having a drive for excellence and professionalism
- Being a real team player and committed to your work
- Excitement about intercultural communication and the expatriate lifestyle
- Living in or willing to relocate to Lisbon for an international career and life experience
What We Offer:
- A fixed-term contract that is renewable every year
- Full-time (40h/week) on rotating shifts (07:00-19:00)
- Intensive training to kick-start your career
- Salary conditions: 1040€ gross/month including free accommodation or 1298€ gross/month excluding accommodation
- Relocation package for international candidates, including reimbursement of initial flight expenses and help with paperwork
- Private health insurance after 6 months of contract
- Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
- Portuguese public holidays and 22 days of paid holidays
- Career growth opportunities in different paths
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