Customer Service Representative

hace 2 semanas

Barcelona, Barcelona, España Teleperformance Spain A tiempo completo
Job Title: Sf-570 | Serbian Customer Service Representative - Travel Industry

We are seeking a highly skilled and empathetic Serbian language speaker to join our team as a Customer Service Representative in the Travel Industry. As a key member of our customer support team, you will be responsible for providing exceptional service to our international travelers and accommodation suppliers.

Key Responsibilities:
  • Listen, respond, and mediate between customers and suppliers to ensure a high level of customer satisfaction.
  • Clarify inquiries about service, payment, and technical requirements, providing accurate information and following set processes.
  • Utilize excellent communication and interpersonal skills to resolve customer issues in a timely and professional manner.
Requirements:
  • C2 level of Serbian language proficiency and advanced English skills.
  • Excellent communication and interpersonal skills, both written and spoken.
  • User-friendly PC skills, including Office 365, CRM Database, and other internal platforms.
  • A problem-solving and solution-driven mentality.
  • A positive, motivated mindset to handle challenging customer situations.
  • Goal-oriented work approach and adaptability to changing priorities and business processes.
Benefits:
  • Contract: 38.5 hours per week, Monday to Sunday.
  • Available shift: 15:00-23:00 hours.
  • Temporary Contract.

We offer a dynamic and multicultural work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

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