Customer Service Representative
hace 4 semanas
At Exoticca Travel Co, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional service to our clients, ensuring their travel experiences are nothing short of unforgettable.
Key Responsibilities:
- Provide pre-departure customer support, answering calls, emails, and WhatsApp messages
- Offer destination and trip information, assist with visas and entry requirements, and make cancellations or service amendments
- Provide in-destination customer support, handling calls, emails, and WhatsApp messages, and supporting customers with flight delays or cancellations
- Manage communication about crisis situations
Requirements:
- 2+ years of contact centre and/or customer service experience
- Call centre experience in the travel agency, airline, hotel, car rental, and/or hospitality industry is preferred but not essential
- Master at communication, listening, and soft skills
What We Offer:
- Competitive compensation package
- Flexible compensation management for diet, transportation, and private health insurance
- Hybrid work model with 3 days from home and 2 days at the office per week
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