Icelandic Customer Service Representative

hace 2 semanas


Barcelona, Barcelona, España Teleperformance Spain A tiempo completo
{"Job Title": "Icelandic Customer Service Representative - Travel Industry", "Job Description": "Job Summary

We are seeking a highly skilled and empathetic Icelandic customer service representative to join our team in the travel industry. As a customer support advisor, you will be responsible for understanding and identifying customer needs, providing accurate information, and ensuring a high level of customer service.

Key Responsibilities:
  • Listen, respond, and mediate between international travelers and accommodation suppliers worldwide.
  • Clarify inquiries about service, payment, and technical requirements.
  • Provide accurate information and follow set processes via email and phone.
Requirements:
  • C2 level Icelandic and advanced English language skills.
  • Excellent communication and interpersonal skills.
  • User-friendly PC skills, including Office 365 and CRM Database.
  • A problem-solving and solution-driven mentality.
  • A positive, motivated mindset to handle challenging customer problems.
  • Goal-oriented work approach and adaptability to changing priorities and business processes.
Benefits:
  • Contract: 38.5 hours/week (Monday to Sunday).
  • Available shift: 15:00-23:00.
  • Temporary Contract.
What We Offer:
  • Feel Good program with Spanish lessons, quizzes, and group activities.
  • Free private health insurance (permanent contract).
  • Flexible remuneration in nursery school transport.
  • Multicultural and international working environment.
  • Modern office spaces with public transport connections.
Join Our Team:

As a customer service representative in the travel industry, you will have the opportunity to work with a prestigious company, develop your skills, and grow your career in a dynamic and multicultural environment.

", "Company": "Teleperformance Spain"}

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