Icelandic Customer Service Representative
hace 2 semanas
We are seeking a highly skilled and empathetic Icelandic customer service representative to join our team in the travel industry. As a customer support advisor, you will be responsible for understanding and identifying customer needs, providing accurate information, and ensuring a high level of customer service.
Key Responsibilities:- Listen, respond, and mediate between international travelers and accommodation suppliers worldwide.
- Clarify inquiries about service, payment, and technical requirements.
- Provide accurate information and follow set processes via email and phone.
- C2 level Icelandic and advanced English language skills.
- Excellent communication and interpersonal skills.
- User-friendly PC skills, including Office 365 and CRM Database.
- A problem-solving and solution-driven mentality.
- A positive, motivated mindset to handle challenging customer problems.
- Goal-oriented work approach and adaptability to changing priorities and business processes.
- Contract: 38.5 hours/week (Monday to Sunday).
- Available shift: 15:00-23:00.
- Temporary Contract.
- Feel Good program with Spanish lessons, quizzes, and group activities.
- Free private health insurance (permanent contract).
- Flexible remuneration in nursery school transport.
- Multicultural and international working environment.
- Modern office spaces with public transport connections.
As a customer service representative in the travel industry, you will have the opportunity to work with a prestigious company, develop your skills, and grow your career in a dynamic and multicultural environment.
", "Company": "Teleperformance Spain"}-
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