Icelandic Customer Service Representative
hace 1 mes
Job Title: Icelandic Customer Service Representative
About the Role:
We are seeking a highly skilled Icelandic customer service representative to join our team. As a customer support advisor, you will be responsible for understanding and identifying customer needs, listening, responding, and mediating between our international travelers and accommodation suppliers.
Key Responsibilities:
- Clarify inquiries about service, payment, and technical requirements
- Provide accurate information and follow set processes via email and phone
- Work collaboratively with the team to resolve customer issues
Requirements:
- Icelandic: C2 level and advanced English
- Excellent communication and interpersonal skills
- User-friendly PC skills: Office 365, CRM Database, and other internal platforms
- Problem-solving and solution-driven mentality
- Positive, motivated mindset
- Goal-oriented work approach
- Open mind to changing priorities and business processes
Benefits:
- Feel Good program with Spanish lessons, quizzes, and group activities
- Free private health insurance
- Flexible remuneration in nursery school transport
- Multicultural and international working environment
- Modern office spaces
- Free coffee and fruit
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