Icelandic Customer Service Representative

hace 1 mes


Barcelona, Barcelona, España Teleperformance Spain A tiempo completo

Job Title: Icelandic Customer Service Representative

About the Role:

We are seeking a highly skilled Icelandic customer service representative to join our team. As a customer support advisor, you will be responsible for understanding and identifying customer needs, listening, responding, and mediating between our international travelers and accommodation suppliers.

Key Responsibilities:

  • Clarify inquiries about service, payment, and technical requirements
  • Provide accurate information and follow set processes via email and phone
  • Work collaboratively with the team to resolve customer issues

Requirements:

  • Icelandic: C2 level and advanced English
  • Excellent communication and interpersonal skills
  • User-friendly PC skills: Office 365, CRM Database, and other internal platforms
  • Problem-solving and solution-driven mentality
  • Positive, motivated mindset
  • Goal-oriented work approach
  • Open mind to changing priorities and business processes

Benefits:

  • Feel Good program with Spanish lessons, quizzes, and group activities
  • Free private health insurance
  • Flexible remuneration in nursery school transport
  • Multicultural and international working environment
  • Modern office spaces
  • Free coffee and fruit


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