Icelandic Customer Service Representative

hace 3 días


Barcelona, Barcelona, España Teleperformance Spain A tiempo completo

Are you a problem-solver with excellent communication skills? We're looking for a Customer Service Representative to join our team in Iceland. As a customer support advisor, you will be responsible for understanding and identifying customer needs, listening, responding, and mediating between international travelers and accommodation suppliers worldwide. You will ensure a high level of customer service by clarifying inquiries about service, payment, and technical requirements, providing accurate information, and following set processes via email and phone.

Requirements

• Icelandic: C2 level and advanced English

• Excellent communication and inter-personal skills both written and spoken

• User-friendly PC skills: Office 365, CRM Database, and other internal platforms

• A problem-solving and solution-driven mentality

• A positive, motivated mindset to deal with tricky customer problems

• Goal-oriented work approach

• An open mind to changing priorities and business processes

• Affinity with Accommodation platforms

• Experience within customer service or contact center environments will be valued

Availability to work from the office and from home (within 100km from the office)

Offer

• Contract: 38.5h/week (Monday to Sunday)

• Available shift: 15:00-23:00h

• Temporary Contract

• Benefits: Feel Good program, free private health insurance, flexible remuneration in nursery school transport, multicultural and international working environment, modern office spaces, free coffee and fruit

• Be part of an exciting industry leading department with great opportunities to learn and grow your career

• 3 weeks of Initial training and continued personal coaching



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