Icelandic Customer Service Representative
hace 3 días
Are you a problem-solver with excellent communication skills? We're looking for a Customer Service Representative to join our team in Iceland. As a customer support advisor, you will be responsible for understanding and identifying customer needs, listening, responding, and mediating between international travelers and accommodation suppliers worldwide. You will ensure a high level of customer service by clarifying inquiries about service, payment, and technical requirements, providing accurate information, and following set processes via email and phone.
Requirements
• Icelandic: C2 level and advanced English
• Excellent communication and inter-personal skills both written and spoken
• User-friendly PC skills: Office 365, CRM Database, and other internal platforms
• A problem-solving and solution-driven mentality
• A positive, motivated mindset to deal with tricky customer problems
• Goal-oriented work approach
• An open mind to changing priorities and business processes
• Affinity with Accommodation platforms
• Experience within customer service or contact center environments will be valued
Availability to work from the office and from home (within 100km from the office)
Offer
• Contract: 38.5h/week (Monday to Sunday)
• Available shift: 15:00-23:00h
• Temporary Contract
• Benefits: Feel Good program, free private health insurance, flexible remuneration in nursery school transport, multicultural and international working environment, modern office spaces, free coffee and fruit
• Be part of an exciting industry leading department with great opportunities to learn and grow your career
• 3 weeks of Initial training and continued personal coaching
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