Customer Service Representative

hace 2 semanas

Barcelona, Barcelona, España Teleperformance A tiempo completo
Job Title: Icelandic Customer Service Representative

We are seeking a highly skilled and empathetic Icelandic customer service representative to join our team. As a customer support advisor, you will be responsible for providing exceptional service to our international travelers and accommodation suppliers worldwide.

Key Responsibilities:
  • Listen, respond, and mediate between customers and suppliers to ensure a high level of customer satisfaction.
  • Clarify inquiries about service, payment, and technical requirements, providing accurate information and following set processes via email and phone.
  • Utilize excellent communication and interpersonal skills to build strong relationships with customers and suppliers.
Requirements:
  • C2 level of Icelandic and advanced English language proficiency.
  • Excellent communication and interpersonal skills, both written and spoken.
  • User-friendly PC skills, including Office 365, CRM Database, and other internal platforms.
  • A problem-solving and solution-driven mentality.
  • A positive, motivated mindset to handle challenging customer situations.
  • Goal-oriented work approach and adaptability to changing priorities and business processes.
Benefits:
  • Contract: 38.5 hours/week (Monday to Sunday).
  • Temporary contract with opportunities for permanent employment.
  • Feel Good program, including Spanish lessons, quizzes with prizes, and free group activities.
  • Free private health insurance upon permanent contract.
  • Flexible remuneration in nursery school transport.
  • Multicultural and international working environment.
  • Modern office spaces with free coffee and fruit.

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