Customer Service Representative

hace 7 días

Barcelona, Barcelona, España Teleperformance Spain A tiempo completo
Job Summary:

We are seeking a highly skilled and empathetic Icelandic Customer Service Representative to join our team in the travel industry. As a customer support advisor, you will be responsible for understanding and identifying customer needs, providing accurate information, and ensuring a high level of customer service.

Key Responsibilities:

Listening, responding, and mediating between international travelers and accommodation suppliers
Clarifying inquiries about service, payment, and technical requirements
Providing accurate information and following set processes via email and phone

Requirements:

C2 level Icelandic and advanced English
Excellent communication and interpersonal skills
User-friendly PC skills: Office 365, CRM Database, and other internal platforms
Problem-solving and solution-driven mentality
Positive, motivated mindset
Goal-oriented work approach
Open mind to changing priorities and business processes
Affinity with accommodation platforms
Experience within customer service or contact center environments

Benefits:
Contract: 38.5h/week (Monday to Sunday)
Available shift: 15:00-23:00h
Temporary Contract
Feel Good program with Spanish lessons, quizzes, and group activities
Free private health insurance
Flexible remuneration in nursery school transport
Multicultural and international working environment
Modern office spaces with free coffee and fruit

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