Customer Service Representative

hace 3 semanas


Barcelona, Barcelona, España TELEPERFORMANCE SPAIN A tiempo completo

Are you an empathetic and problem-solving individual looking for a challenging role in customer service?

We are seeking an Icelandic Customer Service Representative to join our team at Teleperformance Spain.

Job Responsibilities:

As a customer support advisor, you will be responsible for understanding and identifying customer needs, providing accurate information, and following set processes via email and phone.

Requirements:

  • Icelandic: C2 level and advanced English
  • Excellent communication and inter-personal skills both written and spoken
  • User friendly PC skills: Office 365, CRM Database, and other internal platforms
  • A problem-solving and solution-driven mentality
  • A positive, motivated mindset that will help you deal with tricky customer problems
  • Goal-oriented work approach
  • An open mind to changing priorities and business processes
  • Affinity with Accommodation platforms

Salary: Based on the job requirements and industry standards, we estimate the salary to be around €25-30 per hour.

Benefits:

  • Feel Good program which includes Spanish lessons, quizzes with prices, free group activities such as running, beach volleyball, roller skating and much more
  • Free private health insurance if interested when getting a permanent contract
  • Flexible remuneration in nursery school transport if interested after probation period
  • A multicultural and international working environment
  • Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield)
  • Free coffee every day and free fruit once a week


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