Croatian-English Travel Customer Service Representative

hace 7 días


Barcelona, Barcelona, España Ttec A tiempo completo
About the Role

We're seeking a highly skilled and customer-focused individual to join our team as a Croatian-English Travel Customer Service Representative. As a key member of our global customer experience team, you will be responsible for delivering exceptional service to our clients in the travel industry.

Key Responsibilities
  • Provide timely and accurate responses to customer inquiries via phone, email, and chat
  • Conduct research to resolve customer issues and provide solutions
  • Collaborate with internal teams to ensure seamless customer experiences
  • Meet or exceed performance metrics and quality standards
Requirements
  • Fluent in Croatian and English
  • High school diploma or equivalent
  • 6 months or more of customer service experience
  • Strong product knowledge and ability to explain complex concepts
  • Excellent communication and problem-solving skills
What We Offer
  • Competitive compensation and performance-based bonuses
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Relocation assistance and support for expats

We're an equal opportunity employer committed to diversity and inclusion. If you're passionate about delivering exceptional customer experiences and have a strong work ethic, we encourage you to apply for this exciting opportunity.



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