Customer Service Representative

hace 1 mes

Barcelona, Barcelona, España Exoticca A tiempo completo
{"title": "Customer Service Representative", "content": "Be a Part of Exoticca's Success

At Exoticca, we're revolutionizing the travel industry by creating life milestones through unforgettable experiences. As a Customer Service Representative, you'll play a pivotal role in delivering exceptional support to our customers, ensuring their trips are nothing short of extraordinary.

Key Responsibilities:
  • Provide pre-departure support, answering customer inquiries and resolving issues promptly.
  • Offer destination and trip information, helping customers make informed decisions.
  • Manage customer bookings, cancellations, and refunds with ease.
  • Handle in-destination support, addressing customer concerns and providing solutions.
  • Meet productivity and quality assurance targets, staying up-to-date with ever-changing processes and procedures.
Requirements:
  • 2+ years of contact centre and/or customer service experience.
  • Call centre experience in the travel industry is a plus.
  • Excellent communication, listening, and soft skills.
  • Night shift availability and fluency in French.
Benefits:
  • Competitive compensation package and flexible compensation management.
  • Hybrid work model with offices in Barcelona city.
  • Travel packages at reduced prices and unlimited coffee.
  • Referral bonus and opportunities for growth and development.

At Exoticca, we're committed to diversity and inclusion, offering equal opportunities for all. If you're passionate about delivering exceptional customer experiences and creating life milestones, we'd love to hear from you"}

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