Customer Success Manager

hace 3 semanas


Barcelona, Barcelona, España Nedena A tiempo completo

IT Project Specialist - German Native Speaker

Are you passionate about delivering exceptional client experiences in the dynamic field of IT?

As an IT Project Specialist, you will have the opportunity to broaden your expertise through diverse projects and tasks, allowing you to continuously innovate and bring fresh perspectives to the table. You will never be stuck in a rut – instead, you will have the chance to broaden your horizons and expand your skill set with each new endeavor.

Your Day-to-Day Responsibilities

• Provide second-level support for CRM application issues and manage the incident or change request from start to finish, working across the customer base
• Manage our customers and ensure customer satisfaction, especially for those not directly involved in an ongoing project
• Be in constant communication with our customers and strengthen the relationship with them
• Inform the customers twice a year about the release wave and present and advise them on new Microsoft features
• Continuously improve the service offering with new creative and innovative ideas to provide our customers with a great experience and high-quality service
• Manage contracts and set up new service contracts with new customers as well as ongoing contract management

Your Profile

• 2+ years of experience in IT projects as a Technical/Functional Consultant, Customer Success Manager, or similar role
• Excellent organizational and communication skills and experience in working with and managing clients
• Business mindset and ability to see opportunities for upselling and project development
• Enjoys connecting the dots between client needs and company needs ensuring the best outcome for both
• Motivated and passionate about client interactions and problem-solving
• German native speaker and fluent in English

What We Offer

• Permanent contract plus interesting fringe benefits
• Work your way: want the best of both worlds? Our hybrid work model lets you meet your fantastic team in person at our cool Barcelona office, or work from home anywhere in Spain
• Structured career development plan based on your professional goals
• Yearly training budget, Microsoft Certifications, and bi-weekly "Tech Lunches"
• Choose your hardware
• Free language classes (Spanish, English and German)
• One additional week of vacation for Corporate Social Responsibility
• Annual team event in Switzerland
• A dynamic environment and a unique team spirit

Next Steps

1. Apply
2. Discovery call with HR


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