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Customer Success Professional
hace 2 meses
Altruistiq is an enterprise SaaS that empowers leading consumer packaged goods companies to create a positive impact on the world.
Our platform underpins a suite of applications and services that have rapidly emerged as a category leader in environmental sustainability.
We are building a world-class Customer Success team to support customers in achieving their sustainability objectives and driving decarbonization.
This is a fast-paced startup environment, and as a Customer Success Manager, you will be expected to support the customer journey from end to end.
This role promises to be uniquely rewarding for those who contribute meaningfully to nurturing and growing customer accounts.
The Role:
The Customer Success Manager role is an experienced position that requires strong customer management skills, deep product knowledge, and the ability to address and resolve customer challenges independently.
You will be joining a newly created Customer Success team and have the opportunity to build out and refine the customer journey as well as the various processes to support customers at scale.
This role will play a key part in advancing our customers' sustainability journey and turning them into Altruistiq advocates.
Responsibilities:
As a Customer Success Manager, you will be responsible for driving platform usage across enterprise customers, maximizing the value they derive from the solution, and helping them meet their sustainability objectives.
Key Responsibilities Include:
Customer Journey: Leading each customer throughout their journey with the Altruistiq platform, from onboarding to adoption, and delighting customers with an incredible service experience.
Customer Training: Delivering technical product training to customers, demonstrating the value of platform functionalities, and turning customers into super users.
Opportunity Identification: Identifying growth areas across customer accounts and collaborating with relevant stakeholders to address them in a tactical way.
Cross-functional Collaboration: Working across internal teams to provide a holistic customer experience, including Support, Environmental Experts, Product, and Sales.
Platform Guidance: Providing guidance to customers on methodologies underpinning the platform and related best practices, with the support of our experts.
