Customer Success Operations Manager

hace 1 día


Madrid, Madrid, España Cisco Systems, Inc. A tiempo completo

Cisco Systems, Inc. is seeking a highly skilled Customer Success Operations Manager to join our team in Madrid. This role offers a competitive salary of $120,000 - $180,000 per year, depending on experience.

About the Role

This position requires onsite presence 5-days a week and involves working with Spanish public sector clients. A background check process may be required. The successful candidate will lead the delivery of Expert Care services, providing reactive support and building relationships with customers' operational teams.

Key Responsibilities

  • Co-ordinate all areas of Cisco to assist customers in resolving incidents quickly and maximising availability.
  • Act as a point of escalation for customers, keeping them updated throughout the life of their incident and assisting with analysis after resolution.
  • Coordinate other Expert Care resources to increase customer operational efficiency.
  • Lead the operational section of the Quarterly Business Review (QBR), building trust, articulating value and providing a point of view.

Requirements

  • Bachelor's degree + 7 years of relevant experience or Master's degree + 4 years of relevant experience.
  • Advanced customer support process skills and a solid understanding of processes, procedures and systems used to accomplish work.
  • Technical background in Cisco technologies or networking.
  • English & Spanish speaker.

Benefits

  • A competitive salary package.
  • Ongoing training and professional development opportunities.
  • The chance to work with a global leader in technology.
  • A collaborative and supportive work environment.

Why Join Cisco?

We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. We're helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We're helping businesses of all shapes and sizes to connect with their employees and customers in new ways.



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