Global Travel Industry Representative

hace 2 semanas


Málaga, Málaga, España Cross Border Talents A tiempo completo

Company Overview: Cross Border Talents is a dynamic and creative team that offers exciting career opportunities in the travel and customer service industries.

Salary: The estimated annual salary for this position is approximately €30,000 - €40,000, based on experience, skills, and performance, plus bonuses.

Job Description: As a Travel Booking Agent, you will serve as the first point of contact for customers, ensuring a positive experience through excellent customer service, written, verbal, and organizational skills. Your responsibilities will include handling customer inquiries via email, messages, and phone calls, updating contact information, managing invoice collections, handling refunds, and booking information. You will also conduct detailed discovery to quickly understand customers' needs and take ownership of issues, research and analyze situations to provide accurate solutions using available tools and resources, and collaborate with internal teams and external partners to resolve customer issues.

Required Skills and Qualifications: To succeed in this role, you should be native or fluent in Danish (spoken and written), have a high school diploma or equivalent, and possess excellent customer service, written, verbal, and organizational skills. Familiarity with computer technology and devices is essential, as well as strong multitasking, keyboarding, and active listening skills. You should also be able to paraphrase conversations with outstanding communication skills and find solutions following written procedures and guidelines.

Benefits: By joining our team, you will gain valuable experience in the travel and customer service industries, develop skills in problem-solving, communication, and collaboration, and enjoy an excellent remuneration package based on experience, skills, and performance. Additionally, you will be part of a dynamic and creative team with a positive and friendly atmosphere, receive guidance and tools to help you reach your full potential, and have opportunities to develop professionally.



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