Travel Industry Professional

hace 3 semanas


Málaga, Málaga, España Snaphunt A tiempo completo

**About Us**

SnapHunt is a multi-lingual recruitment company based in Copenhagen, Denmark, and Sliema, Malta.

We specialize in recruiting Scandinavians, Dutch, German, and Finnish individuals for various positions across Europe.

Our mission revolves around helping people secure great jobs abroad while ensuring a smooth transition to life in a new country.


**Salary Information**

The estimated annual salary for this role is around €30,000 - €40,000, depending on experience.


**Job Description**

In this role, you will be responsible for providing an exceptional customer experience to B2B clients worldwide.

Your tasks will include answering emails, messages, and phone calls, as well as assisting customers in finding solutions to ensure their bookings and rebookings proceed smoothly.

You will work with Amadeus to make new flight reservations, change existing reservations, and check rules and regulations for tickets.

Your primary focus will be on resolving customer inquiries in a timely manner while maintaining the highest level of quality support.

You will accurately log all interactions via our Client's Contact Management System and communicate effectively with team members, customers, and partners.


**Key Responsibilities**

• Handle customer inquiries related to travel before, during, and after the trip.

• Make new flight reservations and modify existing ones using Amadeus.

• Verify ticket cancellation and change rules.

• Ensure timely resolution of customer issues.

• Maintain accurate records of customer interactions.


**Requirements**

To excel in this position, you should possess:

• Native-level Norwegian language skills and fluency in English (B2).

• Experience in GDS, HS Diploma or equivalent, and travel industry knowledge.

• Familiarity with e-ticketing and Amadeus reservation systems.

• Strong problem-solving skills and ability to research information.

• Excellent communication and negotiation skills.

• Service-oriented, professional, and thorough approach.


**Benefits**

We offer a relocation package to assist with your travel expenses and arrival in Spain.

You will receive ongoing training and feedback to enhance your career in the travel industry.

A new office in Benalmádena - Málaga offers a professional work environment focused on community, development, and diversity.

We provide social activities, including Table Tennis, lunch dates, beach days, Friday bars, activity room, and pizza days.


**Relocation and Career Opportunities**

We assist with relocation expenses and provide a paid education program at arrival.

You will have opportunities for professional growth and challenges in customer service.

Additionally, you can participate in our Web health program initiative and enjoy Spanish contract benefits.



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