Customer Experience Champion
hace 3 días
We are seeking a highly motivated Quality Hero Lead to support our customers in maximizing the value they derive from our platform. This cross-functional role will interact with various teams and serve as the face of our company to many of our clients.
This is a unique opportunity for someone passionate about customer experiences, detail-oriented, and eager to roll up their sleeves to ensure customer success.
Key Responsibilities:- Leverage technical expertise to understand our platform and solutions
- Analyze problems and deliver concise resolutions
- Act as the primary point of contact for championing customers and rallying internal team members towards issue resolutions and data processing
- Initiate creative solutions to resolve problems
- Meet specified KPIs and performance expectations
- 3-5 years of customer support experience
- Experience in a high-tech SaaS industry
- Management or lead experience
- English proficiency in reading and writing
- Strong attention to detail
- Self-motivated with ability to work independently and thrive in a virtual team environment
- Strong commitment to working in a support role with a virtual team
- Frequent communication with your team and other departments to maintain an open dialogue
- Flexibility with special projects
- Ability to meet specified KPIs and performance expectations
- $120,000 - $180,000 per year (estimated salary)
- Flexible vacation policy
- Medical coverage through BlueShield and Kaiser
- Dental and Vision coverage through Beam
- 401(k) Plan
- Life Insurance
- FSA and Dependent Care FSA Plans
- $50/month internet/cell phone/equipment reimbursement
- Generous leave policies
- Equinox Gym Memberships or monthly stipend
- Snacks and dog-friendly office environment
We believe that a diverse and inclusive team is essential to building a great product. We celebrate the different cultures, perspectives, and experiences reflected across our team and will continue to build a diverse team as we grow.
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