Customer Success Champion
hace 4 días
About Us
UnitQ is a pioneering AI SaaS platform that empowers companies to build exceptional products by leveraging real-time customer feedback to improve product quality and drive growth. Our leading AI technology aggregates customer feedback from public and private channels, providing actionable insights to inform data-driven decisions.
About the Opportunity
We are seeking a highly motivated Candidate Lead who can help support our customers in maximizing the value they get from our platform. This role will interact with various teams and serve as the company's face to many of our customers, fostering strong relationships and delivering exceptional customer experiences.
Key Responsibilities:
- You will learn and understand technical concepts and our platform solutions, staying up-to-date on industry trends and advancements.
- Perform problem analysis and deliver concise resolutions, ensuring timely issue resolution and data processing.
- Serve as the point of contact to champion our customers, rallying internal team members towards issue resolutions and data processing.
- Initiate creative solutions to resolve problems, driving innovation and process improvements.
- Meet specified KPIs and performance expectations, demonstrating a strong commitment to excellence.
About You:
- 3-5 years of customer support experience, with a proven track record of success in high-tech SaaS environments.
- Experience in a management or lead role, with a strong understanding of technical concepts and mobile platforms.
- English proficiency, with excellent reading and writing skills.
- Strong attention to detail, self-motivation, and ability to work independently and collaboratively within a virtual team environment.
- Able to communicate effectively with team members and other departments, maintaining an open dialogue at all times.
- Flexibility to adapt to special projects and changing priorities.
Bonus Points:
- Bachelor's degree, preferably in a relevant field such as computer science or engineering.
- Experience working in an evolving, fast-paced, high-growth environment.
- Engineering skills/knowledge, with a focus on software development, data analysis, or related areas.
Benefits:
- Competitive salary: $120,000 - $150,000 per annum, based on location and experience.
- Flexible vacation policy, allowing for work-life balance and relaxation.
- Medical coverage through BlueShield and Kaiser.
- Dental and vision coverage through Beam.
- 401(k) plan, enabling retirement savings and financial planning.
- Life insurance, providing peace of mind and security.
- FSA and dependent care FSA plans, supporting family well-being.
- $50/month internet/cell phone/equipment reimbursement, promoting flexibility and productivity.
- Generous leave policies, allowing for rest and rejuvenation.
- Equinox Gym Memberships, with a monthly stipend for those without local access.
- Snacks and dog-friendly office environment, fostering a positive work atmosphere.
About UnitQ
We believe that a diverse and inclusive team is key to building a great product. We celebrate the different cultures, perspectives, and experiences reflected across our team and will continue to build a diverse team as we grow.
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