Quality Assurance Program Manager

hace 3 semanas


Cádiz, Cádiz, España Unitq A tiempo completo

About unitQ

Company Overview

unitQ is a pioneering AI SaaS platform that empowers businesses to create world-class products by leveraging real-time customer feedback. Our leading AI technology aggregates customer feedback in every language, translated from public and private channels, to identify key areas for improvement.

We drive higher conversion rates, better customer satisfaction, and more efficient use of engineering resources. Our co-founders Christian Wiklund and Niklas Lindstrom have over a decade of experience working together, successfully exiting SKOUT, a social networking dating app with over 50 million installations globally.

Our investors include Accel, Gradient Ventures, and Zendesk Ventures. We are a group of innovative leaders shaping the future of AI and building a high-performing team.

About the Opportunity

We are seeking a highly motivated Quality Hero Lead who can help our customers maximize the value they get from our platform. This role will interact with multiple teams and serve as the company's face to many of our customers.

Job Description

This cross-functional role will be responsible for supporting our customers to achieve success with our platform. The ideal candidate will be passionate about customer experiences, detail-oriented, and excited to make customers successful.

Responsibilities:

  • Support customers to maximize the value they get from our platform
  • Interact with multiple teams to ensure customer success
Requirements

To be successful in this role, you will need:

Key Skills:

  • Passion for customer experiences
  • Detail-oriented approach
  • Ability to work with multiple teams

Education and Experience:

Bachelor's degree in Computer Science or related field and minimum 3 years of experience in quality assurance or a related field.

What We Offer

We offer a competitive salary of $85,000 per year, based on your location, and a range of benefits to support your career growth and well-being.



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