Customer Support Specialist

hace 1 día


Cádiz, Cádiz, España Market Pay A tiempo completo

The Market Pay company is a leading provider of HR technology solutions, specializing in unbiased talent evaluation. With over 15 years of experience analyzing the job market, we have developed a team of professionals and a SaaS platform integrated with Artificial Intelligence. Our goal is to efficiently evaluate talent objectively, without bias, and close hiring times in record time, delivering optimal results.

Job Overview

We are currently seeking a Customer Support Specialist (German) to join our team in Hungary (Remote). The ideal candidate will be responsible for providing excellent customer service, resolving issues efficiently, and ensuring high customer satisfaction.

Salary and Benefits

This full-time position comes with a competitive salary based on experience, skills, and performance. Additionally, we offer an indefinite contract, private health and life insurance, and access to guidance and resources for professional growth.

Responsibilities
  • Provide prompt and accurate responses to customer inquiries through phone, email, and live chat support channels.
  • Evaluate and resolve customer issues efficiently, escalating unresolved cases to appropriate teams as needed.
  • Routinely interact with internal and external resources to deliver world-class service.
  • Identify and communicate emerging trends to enhance the customer experience.
Requirements

To succeed in this role, you should possess advanced German language proficiency (C1 level), strong verbal and written communication skills, and excellent customer service aptitude. Additionally, proficiency in common PC applications and great interpersonal skills are required.

What We Offer

As a valued member of our team, you can expect:

  • A competitive salary range estimated at €35,000 - €50,000 per annum.
  • An indefinite contract offering stability and security.
  • Comprehensive benefits, including private health and life insurance.
  • Access to ongoing training and development opportunities.
  • A supportive and dynamic work environment celebrated for its positive atmosphere.

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