Global Service Process Optimizer

hace 3 días


Alicante, Alicante, España Sonova A tiempo completo
Company Overview

Sonova is a global leader in the hearing care industry, committed to enhancing people's lives through innovative solutions. With a strong focus on customer satisfaction and service excellence, we strive to create a positive impact on our customers' experiences.

Job Summary

We are seeking an experienced Global Service Process Optimizer to join our team in Alicante, Spain. As a key member of our Global Service Team, you will play a crucial role in driving the development and deployment of after-sales service processes across our service centers worldwide.

Responsibilities
  1. Create, set up, and manage service parts in the ERP system, ensuring seamless coordination with service process managers.
  2. Spearhead the 'End of Service' process, managing phase-out and inventory changes to optimize service efficiency.
  3. Improve service parts management and related processes to enhance customer satisfaction and reduce costs.
  4. Maintain accurate and up-to-date documentation.
  5. Develop data models for forecasting service volumes to inform business decisions.
Requirements
  • Strong technical background with experience in working with ERP systems like SAP.
  • Excellent communication and collaboration skills, with fluency in English.
  • Possession of a proactive mindset, driven to achieve improvements and optimizations.
  • Strong analytical skills, including data modeling and forecasting.
What We Offer

We provide a dynamic work environment with opportunities for growth and development. Our hybrid-mode role offers flexible working time models, attractive employment conditions, and support for further training and development. Join us in creating sense by bringing sound to life.



  • Alicante, Alicante, España Sonova Group A tiempo completo

    Company Overview: At Sonova, we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life's unforgettable moments.Estimated Salary: €55,000 - €65,000 per annumJob Description: We are looking for a Data Service Process Manager in Alicante, the largest service center in Europe. As part of our Global...

  • Product Service Manager

    hace 4 semanas


    Alicante, Alicante, España Sonova A tiempo completo

    About the Role: We are seeking an experienced Product Service Manager to join our Global Service Team in Alicante, Spain. As a key member of our team, you will be responsible for managing and optimizing the service parts' lifecycle, ensuring customer-centric, sustainable, and cost-effective service processes. Your efforts will combine material planning,...


  • Alicante, Alicante, España Blu Selection A tiempo completo

    Unlock a Rewarding Career in LisbonIn today's competitive economy, delivering exceptional customer service is vital for businesses to thrive. As a Customer Service Representative, you will be part of a renowned European company and play a crucial role in providing top-notch support to clients.Your key responsibilities and impact as a Customer Service...


  • Alicante, Alicante, España Sonova Group A tiempo completo

    Company OverviewSonova Group is a leading provider of innovative hearing care solutions. We empower millions of people to enjoy life's unforgettable moments through our market-leading brands, products, and services.Our MissionWe create sense by bringing sound to life. Our mission is to enhance the lives of individuals with hearing loss through exceptional...


  • Alicante, Alicante, España Sonova A tiempo completo

    Service Parts Lifecycle ManagementAs a Manager Product Service Data, you will be responsible for the development and implementation of strategic service parts lifecycle management processes.Your Key ResponsibilitiesCollaborate with service process managers to ensure accurate information entry into the ERP system.Coordinate the release of service parts with...


  • Alicante, Alicante, España Sonova A tiempo completo

    Job SummaryWe are seeking an experienced Product Service Data Lifecycle Manager to join our team at Sonova. As a key member of our service parts management team, you will be responsible for managing and optimizing the service parts lifecycle, ensuring customer-centric, sustainable, and cost-effective service processes.About YouTo succeed in this role, you...


  • Alicante, Alicante, España Sonova A tiempo completo

    As a Product Service Data Management Specialist, you will be responsible for managing and optimizing the service parts lifecycle and underlying logic, resulting in customer-centric, sustainable, and cost-effective service processes.Your Key ResponsibilitiesCreate and set up service parts in the ERP system, collaborating with service process managers to...

  • Data Service Manager

    hace 4 semanas


    Alicante, Alicante, España Sonova A tiempo completo

    Job DescriptionWe are seeking a skilled Data Service Manager to join our team at Sonova.About the RoleCreate and set up service parts in the ERP system, working closely with service process managers to ensure accurate information entry.Coordinate the release of parts with service process managers and other departments to guarantee timely and efficient...


  • Alicante, Alicante, España Wibit Consulting & Services (Wibitcs) A tiempo completo

    Wibit Consulting & Services (Wibitcs) is a leading global omnichannel retailer in the sports and outdoor industry. We are seeking an exceptional Customer Service Representative to join our team at JD Sports Fashion Plc.**About Us**We were established in 1981 with a single store in the Northwest of England and have since grown to become one of the largest...


  • Alicante, Alicante, España Tui Musement A tiempo completo

    At TUI Musement, we offer a unique opportunity for individuals to start their career as a Global Customer Support Specialist. This role requires the ability to work with diverse clientele from around the world, ensuring that their holiday experiences are nothing short of exceptional.About Our OfferWe provide an attractive salary of 21,000€ gross per year,...


  • Alicante, Alicante, España Envista Holdings A tiempo completo

    Job OverviewEnvista Holdings is a global leader in the dental industry, and we are seeking an experienced Customer Success Manager to join our team.Job Summary:The Customer Success Manager will be responsible for ensuring seamless collaboration between our organization and the Dental Support Organisation (DSO). This role requires strong leadership and...


  • Alicante, Alicante, España Sonova A tiempo completo

    **About Sonova**Sonova, a global leader in hearing solutions, is seeking an Industrialization Specialist to join its Manufacturing Engineering team. The successful candidate will play a key role in the refurbishment of returned hearing aids at our site in Alicante, Spain.**The Role**We are looking for a detail-oriented and analytical individual with 3+ years...


  • Alicante, Alicante, España United Parcel Service A tiempo completo

    Descubre nuevas oportunidades laborales en una organización Fortune Global 500 líder en innovación. En este puesto, explorarás posibilidades creativas, experimentarás un ambiente laboral motivador y trabajarás con equipos talentosos que te ayudan a mejorar día a día.**Puesto vacante en Galicia**Nuestro equipo busca profesionales capacitados para...


  • Alicante, Alicante, España Omega Crm A tiempo completo

    At Omega CRM, we're looking for a skilled individual to lead our Salesforce Service Cloud Voice projects. As a Technical Lead, you will be responsible for ensuring the successful integration of CTI solutions into our CRM environment.Main ResponsibilitiesLead CTI integrations and associated software in various CRM implementationsSupport sales teams in...


  • Alicante, Alicante, España Omega Crm A tiempo completo

    About the Role: Omega CRM, a Merkle & Dentsu company and leader in Customer Experience services, is seeking an experienced Salesforce Service Cloud Voice Technical Lead to join our team. The ideal candidate will have at least 3 years of experience in a similar role and 5+ years of experience in CTI solutions implementation and...


  • Alicante, Alicante, España Db Schenker A tiempo completo

    At DB Schenker, we're part of a global network that connects the world. This network allows you to shape your career by contributing and making a difference.We're looking for an Airfreight Operations Clerk at our Spain office in Alicante, Valencia or Madrid.The Role: Our customers' satisfaction is our top priority. To achieve this, we maintain regular...


  • Alicante, Alicante, España Db Schenker A tiempo completo

    About UsAt DB Schenker, we are part of a global logistics network that connects the world. Our network enables you to shape your career by encouraging contributions and making a difference.We value diversity and welcome individual backgrounds, perspectives, and skills. Together as one team, we are Here to Move.Job OverviewWe are looking for an Airfreight...


  • Alicante, Alicante, España Clinisys A tiempo completo

    Clinisys OverviewClinisys is a global leader in diagnostic informatics solutions, driving innovation in laboratories worldwide. Our expertise spans healthcare, life sciences, and public health sectors.With a presence in over 34 countries, Clinisys has established itself as a trusted partner for diagnostic workflows, empowering laboratories to deliver...


  • Alicante, Alicante, España Axis Communications A tiempo completo

    About UsAliaxis is a global leader in high-quality piping solutions, committed to addressing the world's water challenges and accelerating the transition to clean energy.Job SummaryWe are seeking a highly skilled Supply Chain Planning Strategist to join our team. As a key member of our supply chain department, you will be responsible for leading and...


  • Alicante, Alicante, España Aliaxis A tiempo completo

    Aliaxis: A Global Leader in Fluid Management SolutionsWe are a global company with over 15,000 employees across more than 40 countries. Our mission is to bring solutions to the world's water challenges and accelerate the transition to clean energy.Job Overview:This role is part of our EMEA Engineering team and will involve the management and coordination of...