Global Service Process Optimizer
hace 3 días
Sonova is a global leader in the hearing care industry, committed to enhancing people's lives through innovative solutions. With a strong focus on customer satisfaction and service excellence, we strive to create a positive impact on our customers' experiences.
Job SummaryWe are seeking an experienced Global Service Process Optimizer to join our team in Alicante, Spain. As a key member of our Global Service Team, you will play a crucial role in driving the development and deployment of after-sales service processes across our service centers worldwide.
Responsibilities- Create, set up, and manage service parts in the ERP system, ensuring seamless coordination with service process managers.
- Spearhead the 'End of Service' process, managing phase-out and inventory changes to optimize service efficiency.
- Improve service parts management and related processes to enhance customer satisfaction and reduce costs.
- Maintain accurate and up-to-date documentation.
- Develop data models for forecasting service volumes to inform business decisions.
- Strong technical background with experience in working with ERP systems like SAP.
- Excellent communication and collaboration skills, with fluency in English.
- Possession of a proactive mindset, driven to achieve improvements and optimizations.
- Strong analytical skills, including data modeling and forecasting.
We provide a dynamic work environment with opportunities for growth and development. Our hybrid-mode role offers flexible working time models, attractive employment conditions, and support for further training and development. Join us in creating sense by bringing sound to life.
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