Product Service Data Lifecycle Manager
hace 1 mes
Job Summary
We are seeking an experienced Product Service Data Lifecycle Manager to join our team at Sonova. As a key member of our service parts management team, you will be responsible for managing and optimizing the service parts lifecycle, ensuring customer-centric, sustainable, and cost-effective service processes.
About You
To succeed in this role, you should have a strong foundation in engineering or a related discipline, with a bachelor's degree or equivalent. Additionally, you should possess strong technical understanding and ability to quickly grasp complex concepts related to service parts management. Experience working with ERP systems like SAP is also essential.
Your Responsibilities
- Create and set up service parts in the ERP system, collaborating with service process managers to ensure accurate information entry.
- Coordinate the release of parts with service process managers and other departments to ensure timely and efficient releases.
- Liaise with master data teams to ensure on-time delivery of service parts for product validation and launch, minimizing potential delays.
- Develop and implement processes for the 'End of Service' phase, including forecasting remaining service volumes and managing inventory changes.
- Provide guidance on replacement strategies after product changes or post-launch engineering projects, aligning with service forecasts.
- Continuously enhance service parts management practices, including lot sizes and packaging, and confirm local change requests; aim for process harmonization and standardization across R&D sites.
- Keep all relevant documentation current and accessible to support transparency and efficiency in service parts management.
- Develop and refine models to forecast service volumes, incorporating internal and external drivers, and collaborate with cross-functional teams.
Our Offer
We offer an attractive salary range of $120,000 - $180,000 per year, depending on your experience and qualifications. In addition, you can expect a comprehensive benefits package, including flexible working time models, opportunities for further training and development, and a dynamic work environment.
What We Are Looking For
We are looking for a highly motivated and detail-oriented individual with excellent communication and collaboration skills. If you are a proactive problem-solver with a passion for data analysis and process improvements, we encourage you to apply for this exciting opportunity.
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