Technical Deployment Specialist
hace 2 días
We are seeking an experienced Technical Deployment Specialist to join our team in Spain and internationally. This role will be responsible for specific project deployment, installation, configuration, and commissioning tasks.
About the Role:The Project Engineer will work closely with Clinisys customers and be involved in LIS GestLab implementations. Key responsibilities include design of technical solutions, configuration and adaptation of GestLab product to client needs, presenting the product and providing training to customers within the scope of the project both on site and remotely.
Key Responsibilities:- Design of technical solutions as well as configuration and adaptation of GestLab product to the client's needs
- Presentation of the product and provision of training to customers within the scope of the project both on site and remotely
- Ensuring that the progress of all assigned project tasks is accurate, up-to-date, and that work is recorded correctly and timely in accordance with the company's internal procedure
- Working closely with Project Manager/Customer Service Manager, offering recommendations and identifying technical risks with the Project Manager
- Preparation of project-related documentation
- Taking responsibility for all technical aspects of assigned tasks
- Performing assigned tasks in accordance with the project plan, budget, and customer satisfaction
- Proposing product and service improvements to the Project Manager/Customer Service Manager to improve delivery time and quality and escalating potential issues to the Project Manager or Customer Service Manager
- Proposing improvements of internal procedures, helping to increase organizational efficiency
- Feedback to the technical writer to provide and/or improve technical documentation
- Preparing a service report for each intervention on the client, as well as monitoring client acceptance and sending the corresponding documentation to the administration department
- Ensuring that internal information systems contain the required product license records, as well as providing product licenses to customers
- Attending internal and client-led project meetings with the Project Manager, as appropriate
- Building and maintaining a good relationship with the client, ensuring an increase in overall customer satisfaction
- Travel across Spain and internationally when required
To succeed in this role, you will require:
- A relevant university degree
- Experience in the healthcare industry (Medical Laboratory, Immunology, Clinical Chemistry, Haematology, Pathology)
- Knowledge of databases and SQL
- Experience working with software products
- Fluency in Spanish and good written and spoken English
This position offers a competitive salary of approximately €45,000 - €60,000 per annum, depending on experience.
Location:This role will be based in Spain and may involve international travel.
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