Project Deployment Specialist
hace 5 días
About the Role
The Project Engineer will be responsible for the deployment, installation, configuration, and commissioning of specific projects. This role will work closely with Clinisys customers and be involved in LIS GestLab implementations.
Key Responsibilities
Designing technical solutions and configuring and adapting the GestLab product to meet client needs.
• Presenting the product and providing training to customers within the scope of the project, both on-site and remotely.
• Ensuring that all assigned project tasks are accurate, up-to-date, and work is recorded correctly and timely in accordance with the company's internal procedure.
• Working closely with the Project Manager/Customer Service Manager, offering recommendations and identifying technical risks with the Project Manager.
• Preparing project-related documentation and taking responsibility for all technical aspects of assigned tasks.
• Performing assigned tasks in accordance with the project plan, budget, and customer satisfaction.
• Proposing product and service improvements to the Project Manager/Customer Service Manager to improve delivery time and quality and escalating potential issues to the same.
• Proposing improvements of internal procedures, helping to increase organizational efficiency and feedback to the technical writer to provide and/or improve technical documentation.
• Preparing a service report for each intervention on the client, as well as monitoring client acceptance and sending the corresponding documentation to the administration department.
• Ensuring that internal information systems contain the required product license records and providing product licenses to customers.
• Attending internal and client-led project meetings with the Project Manager, as appropriate.
• Building and maintaining a good relationship with the client, ensuring an increase in overall customer satisfaction. Travel across Spain and internationally when required.
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