Data Service Manager

hace 6 días


Alicante, Alicante, España Sonova A tiempo completo

Job Description

We are seeking a skilled Data Service Manager to join our team at Sonova.

About the Role

  • Create and set up service parts in the ERP system, working closely with service process managers to ensure accurate information entry.
  • Coordinate the release of parts with service process managers and other departments to guarantee timely and efficient releases.
  • Liaise with master data teams to ensure on-time delivery of service parts for product validation and launch, minimizing potential delays.
  • Develop and implement processes for the "End of Service" phase, including forecasting remaining service volumes and managing inventory changes.
  • Provide guidance on replacement strategies after product changes or post-launch engineering projects, aligning with service forecasts.
  • Continuously enhance service parts management practices, including lot sizes and packaging, and confirm local change requests; aim for process harmonization and standardization across R&D sites.
  • Keep all relevant documentation current and accessible to support transparency and efficiency in service parts management.
  • Develop and refine models to forecast service volumes, incorporating internal and external drivers, and collaborate with cross-functional teams.

Your Profile

  • Bachelor's degree or equivalent in a technical field, demonstrating a strong foundation in engineering or a related discipline.
  • Strong technical understanding and ability to quickly grasp complex concepts related to service parts management.
  • Interest in working with ERP systems like SAP, with a willingness to learn and adapt to new tools and technologies.
  • Excellent communication skills, both written and oral, with the ability to convey complex topics to diverse audiences.
  • Proven collaboration skills, capable of working effectively with teams across different departments and geographical locations.
  • Strong interest in data analysis and the ability to derive actionable insights from data to drive process improvements.
  • Detail-oriented and committed, with a proactive approach to managing tasks and responsibilities.
  • Willingness to continuously learn and adapt to new challenges, demonstrating flexibility and resilience in a dynamic work environment.
  • Demonstrated ability to work under pressure, manage multiple priorities, and meet deadlines.
  • Strong influencing skills, with the ability to impact decision-making processes across all levels of the organization and motivate others to achieve goals.

Our Offer

  • An estimated salary of CHF 80,000 - 100,000 per year.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • The opportunity to work with a leading company in the hearing healthcare industry.
  • A dynamic and supportive work environment, with opportunities for professional growth and development.

Contact Information

Please submit your application, including your cover letter, CV, references, and certificates, via our online job application platform. We look forward to reviewing your application.


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