Customer Service Representative with Sports Fashion Expertise
hace 4 días
Wibit Consulting & Services (Wibitcs) is a leading global omnichannel retailer in the sports and outdoor industry. We are seeking an exceptional Customer Service Representative to join our team at JD Sports Fashion Plc.
**About Us**
We were established in 1981 with a single store in the Northwest of England and have since grown to become one of the largest retailers in the UK, with over 60,000 colleagues and 3,400 stores across multiple markets worldwide.
**Job Description**
We are looking for a highly motivated and customer-focused individual to assist our Retail Management team in the day-to-day running of our stores. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, resolving inquiries and complaints efficiently, and ensuring that our stores meet the highest standards of operational excellence.
**Key Responsibilities:**
- Provide considerate and responsible service to customers throughout their visit.
- Deal with inquiries and complaints in a professional manner, resolving issues promptly.
- Maintain personal appearance and dress according to company guidelines.
- Understand and interpret relevant Oracle reports.
- Utilize in-store devices to drive sales and exceptional customer service.
**Requirements:**
- Strong verbal and written communication skills.
- Basic IT skills, including Microsoft Outlook, Word, and Excel.
**What We Offer:**
- A competitive salary of approximately £18,500 per annum, based on location and experience.
- A comprehensive pension scheme.
- Ongoing training and development opportunities to enhance your skills and career progression within the group.
- Staff discount on JD Group and other brands within the organisation.
**If You're the Right Fit:**
We encourage applications from motivated individuals who share our passion for delivering exceptional customer service and driving business success. Please submit your application, highlighting your relevant skills and experience, to take the first step towards an exciting career with Wibit Consulting & Services (Wibitcs).
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