Technical Account Manager for AWS Enterprise Support
hace 1 mes
Job Summary
We are seeking a highly skilled Technical Account Manager to join our AWS Enterprise Support team. As a Technical Account Manager, you will be responsible for providing technical guidance and support to our enterprise customers, helping them to achieve the greatest value from AWS services.
Key Responsibilities
- Provide technical support to resolve inquiries from enterprise customers regarding AWS services or Cloud.
- Complete analysis and present periodic reviews of operational performance to customers.
- Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning.
- Ensure AWS environments remain operationally healthy while reducing cost and complexity.
- Foster trusting relationships with customers, understanding their business needs and technical challenges.
- Lead technical discussions with senior leadership regarding incidents, trade-offs, proactive scope and risk management.
- Work directly with AWS global engineering and service teams to resolve customer issues.
Requirements
- 5+ years of hands-on experience with operational parameters and troubleshooting for two (2) of the following: Infrastructure/Systems Administration/Networking/DevOps/Compute/Storage/Database/Big Data and Analytics/Application-level services/Serverless/Applications Development in a distributed systems environment.
- Bachelor's Degree in Computer Science, Engineering, Math, or related discipline required, or equivalent work experience.
- Able to communicate effectively in English, within technical and business settings.
Preferred Qualifications
- Experience in one or more of the following areas: Software Design or Development, Content Distribution/CDN, Scripting/Automation, Database Architecture, IP Networking, IT Security, BigData/Hadoop/Spark, Operations Management, Service Oriented Architecture.
- External enterprise customer-facing experience as a technical lead, presenting to both large and small audiences.
- Experience in a 24x7 operational services or support environment.
- Experience with AWS services and/or other offerings.
About Amazon
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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