AWS Enterprise Support Technical Account Manager

hace 4 semanas


Madrid, Madrid, España Amazon A tiempo completo

As a Technical Account Manager for AWS Enterprise Support, you will play a critical role in helping our customers achieve their business goals by providing expert guidance and support for their cloud infrastructure.

Key responsibilities include developing trusting relationships with customers, understanding their business needs and drivers, reviewing service disruptions, and providing monthly/quarterly metrics. You will also assist with pre-launch planning, investigate difficult support cases, and understand operational parameters and troubleshooting processes for customer issues and escalations.

Advocating for customer needs to overcome adoption blockers and drive new feature development is also a key aspect of this role. You will improve customer capabilities by running workshops, operations, and architecture reviews, ensuring AWS environments remain operationally healthy while reducing costs and recommending efficiencies to mitigate risks in customer operations plans and product adoption.

Collaboration with customers across all levels, from developers through to C-Suite executives, is essential in this role. You will work with Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers to drive customer success and growth.

Key qualifications include experience with operational parameters and troubleshooting for two of the following technical domains: Compute/Storage/Networking/CDN/Databases/DevOps/Big Data and Analytics/Security/Applications Development in a distributed systems environment.


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