Technical Account Manager

hace 3 días

Madrid, Madrid, España Amazon A tiempo completo
Job Title: Technical Account Manager

About the Role:

We are seeking a highly skilled Technical Account Manager to join our team at Amazon Web Services. As a Technical Account Manager, you will be responsible for providing technical guidance and support to our enterprise customers, helping them to achieve the best value from our cloud services.

Key Responsibilities:

- Provide technical support to resolve customer inquiries regarding AWS services and cloud.
- Analyze and present periodic reviews of operational performance to customers.
- Provide detailed reviews of service disruptions, metrics, and pre-launch planning.
- Ensure AWS environments remain operationally healthy while reducing cost and complexity.
- Foster trusting relationships with customers, understanding their business needs and technical challenges.
- Lead technical discussions with senior leadership regarding incidents, trade-offs, proactive scope, and risk management.
- Work directly with AWS global engineering and service teams to resolve customer issues.

Requirements:

- 5+ years of hands-on experience with operational parameters and troubleshooting for two or more of the following: infrastructure, systems administration, networking, DevOps, compute, storage, database, big data and analytics, application-level services, serverless, or applications development in a distributed systems environment.
- Bachelor's degree in computer science, engineering, math, or related discipline required, or equivalent work experience.
- Able to communicate effectively in English within technical and business settings.

Preferred Qualifications:

- Experience in one or more of the following areas: software design or development, content distribution/CDN, scripting/automation, database architecture, IP networking, IT security, big data/Hadoop/Spark, operations management, or service-oriented architecture.

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