Technical Account Manager

hace 4 semanas

Madrid, Madrid, España Play'n GO A tiempo completo

About the Role

We are seeking a highly skilled Technical Account Manager to join our team at Play’n GO. As a Technical Account Manager, you will be responsible for developing and managing the direction of integrations and technical account projects by interacting with customers and understanding their needs.

Key Responsibilities

  • Developing and managing the direction of integrations and technical account projects.
  • Assisting clients with their queries, troubleshooting their issues, and guiding them through the integration and game launch process.
  • Attending calls and meetings as required according to the client's needs.
  • Consulting and coordinating with operational, compliance, development, and product personnel to clarify intent, identify matters, and suggest a course for the client and the product.
  • Develops, plans, defines, and manages the scope of the projects until completion.
  • Upholding the quality of the process in question such that it meets or even exceeds various quality parameters set.
  • Works closely with sales and account management teams to win new business and increase sales to existing customers.
  • Making sure that there is continuous communication, both horizontally and vertically.
  • Contributing to the team repository, internal documentation, test cases, external documentation, and education.

What We Ask of You

  • Experience in administration and coordination of projects and tasks.
  • Customer service orientated.
  • At least 3 years' experience in integration and technical project management.
  • Good understanding of the technology behind APIs.
  • Understanding API testing together with analyzing technical requirements and issues.
  • Knowledge of tools like Jira, OpenSearch, and POSTMAN.
  • Basic knowledge about development and release cycles.
  • Communicative, structured, analytical, and organized.
  • Driven, determined, and able to take initiative.
  • Work independently as well as in teams.
  • Fluent in spoken and written English.

What's in It for You

At Play’n GO, we offer a dynamic and challenging work environment that allows you to grow and develop your skills. If you are a motivated and experienced Technical Account Manager looking for a new challenge, we encourage you to apply for this exciting opportunity.

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