Cloud Computing Enterprise Support Manager

hace 2 semanas


Madrid, Madrid, España Amazon A tiempo completo

Job Summary

As a Cloud Computing Enterprise Support Manager at Amazon, you will play a critical role in helping our largest and most strategically important customers navigate the operational challenges of cloud computing. You will work closely with our top-tier customers to support the software development life-cycle for cloud services, operations management of active services, and business relationships with AWS.

About the Role

As a key member of our Enterprise Support team, you will lead a team of Technical Account Managers who are the primary operational point of contact for your customer. You will leverage your broad experience to work closely with sales leadership to plan and ensure successful launch and operations of AWS's largest application workloads. You will lead operations reviews, both internally and with your customers, while constantly seeking ways to improve your customer's AWS experience.

Responsibilities

- Champion and advocate for Enterprise customers within Amazon Web Services (be their voice)
- Develop the team responsible for solving technical issues and working directly with AWS engineers to ensure that customer issues are resolved as expediently as possible
- Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
- Help Enterprise customers define IT and business processes that work well with cloud deployments
- Engage with Director and C-Level executives to translate business needs into technical and operational plans
- Work with AWS executive leadership to influence the product roadmap
- Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning

About Amazon

Amazon is committed to diversity and inclusion. We value diverse experiences and perspectives, and we are an equal opportunities employer.



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