AWS Enterprise Support Cloud Solutions Specialist

hace 3 semanas


Madrid, Madrid, España Amazon A tiempo completo

About the Role:
As a Technical Account Manager at AWS Enterprise Support, you will work closely with customers to understand their business needs and provide strategic guidance on cloud adoption. You will be responsible for developing trusting relationships with customers, understanding their operational parameters, and troubleshooting complex technical challenges. You will also work across multiple functions within AWS, such as Solutions Architects, Business Developers, and Sales Account Managers, to ensure seamless customer experiences.

Key Responsibilities:
• Develop trusting relationships with customers and understand their business needs and drivers
• Investigate difficult support cases and technical challenges
• Understand operational parameters and troubleshooting process for customer issues and escalations
• Advocate for customer needs to overcome adoption blockers and drive new feature development

Requirements:
• Experience with operational parameters and troubleshooting for two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, or Applications Development
• Fluency in both written and spoken German
• Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s)

About Amazon:
Amazon is an equal opportunities employer, committed to a diverse and inclusive workplace. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills, and value your passion to discover, invent, simplify, and build.



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