Advanced Technical Support Specialist

hace 1 día


Barcelona, Barcelona, España Aizon Ai A tiempo completo

Aizon Ai is a software-as-a-service provider transforming manufacturing operations in life science industries with advanced analytics and artificial intelligence. We are seeking ambitious team members to directly impact our growth and success as we launch Aizon 3.0.

About Us

We help pharma manufacturers and Contract Development and Manufacturing Organizations (CDMOs) make better decisions in Good Manufacturing Practice (GMP) operations. Our unique capability is operationalizing predictive AI models in real-time without requiring a big data science staff.

Our mission is to improve global health by optimizing how medicines are manufactured, allowing pharma and biotech companies to provide patients worldwide with the right medicine at the right time and price.

The Role

The Tier 2 Support Agent at Aizon Ai is crucial in delivering advanced technical support, serving as the primary escalation point for Tier 1 agents, and coordinating with the Engineering team when needed while ensuring high-quality and white-glove service for our customers.

This role requires more in-depth troubleshooting and problem-resolution skills, as well as a deeper understanding of our software. The team operates 24x5, including Public Holidays, and the agent will be responsible for resolving more complex customer issues and contributing to the continuous improvement of our support processes.

Key Responsibilities:

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