Technical Support Specialist
hace 1 mes
Job Summary
We are seeking a highly skilled Technical Support Advisor to join our team in Barcelona. As a Technical Support Advisor, you will be responsible for providing exceptional customer service and technical support to our clients. This is an exciting opportunity to work with a dynamic team and contribute to the success of our company.
Key Responsibilities
• Provide technical support to clients via email, phone, and chat channels
• Troubleshoot and resolve technical issues related to client products and services
• Maintain client relationships through effective communication and issue resolution
• Respond to incoming calls, emails, and inquiries from end-users
• Manage incidents in a customer service environment and through a ticketing tool
Requirements
• Proficient or bilingual level of German and advanced level of English
• Familiarity with networks, Android Operating Systems, and Online Apps
• Proficient PC skills
• Excellent communication skills to communicate technical issues in non-technical terms
• Ability to work effectively in a team environment
What We Offer
• Opportunity to work with a dynamic team and contribute to the success of our company
• Career growth and personal development opportunities
• Free Learning and Leadership Development programs
• Collaborative and supportive work environment
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity.
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