German Speaking Customer Service Representative Wanted for Lisbon Location
hace 7 días
Are you a customer-focused professional seeking an exciting opportunity in Lisbon, Portugal? David Kennedy Recruitment is pleased to offer a permanent full-time position as a German-speaking Customer Service Representative. This role presents a chance to work with a dynamic team, delivering top-notch service to clients while utilizing your excellent communication skills and technical abilities.
Job Description
- We are looking for an individual who can provide exceptional support to our clients through various channels, including chat, email, and phone.
- The ideal candidate will be able to evaluate customer concerns, implement necessary measures, and ensure high-quality service delivery.
- Familiarity with Standard Operating Procedures (SOP) is essential for this role.
- This position involves working in shifts, rotating 24/7, and requires flexibility, creativity, and a driven personality.
Requirements
- Proficiency in German language at C1 level and English language skills to a business standard.
- Excellent written and verbal communication skills, along with high interpersonal skills.
- Able to work under pressure and maintain a calm demeanor when handling customer inquiries.
- Ability to multitask and adapt to a dynamic environment.
- General computer knowledge, including MS Office and internet navigation.
Benefits
- Permanent working contract with food allowance paid monthly.
- Health insurance and birthday leave.
- Referral program and home office options.
Other Benefits
- Access to LinkedIn Learning and employee assistant tools.
- Fruit and coffee in the office and protocols with local partners.
Estimated Salary: €30,000 - €40,000 per annum, depending on experience.
Location: Lisbon, Portugal
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