Senior Customer Service Representative for Sports and Casino Operations in Lisbon

hace 3 días


Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

Company Overview

We are a leading consulting firm, Wibit Consulting & Services (Wibitcs), seeking a skilled customer service representative to join our team in Lisbon. Our company is dedicated to providing exceptional services to our clients across various industries.

Salary and Benefits

The successful candidate will receive a competitive base salary of 2,500-3,000 EUR per month, depending on experience, plus bonuses and benefits including food allowance, health insurance, birthday leave, and referral program.

About the Role

This German-speaking customer representative position involves addressing customer inquiries via chat, email, and phone, focusing on products like sports, casino, and poker, as well as cashier operations. Key responsibilities include evaluating customer concerns, collaborating with cross-functional teams, reporting system irregularities, and delivering high-quality service.

Requirements

To succeed in this role, you must possess a C1 level of German language proficiency, business-standard English skills, excellent written and verbal communication abilities, and strong interpersonal skills. Additionally, you should be able to work effectively in a dynamic environment, handle multiple tasks, and demonstrate flexibility, creativity, and a driven personality.

Benefits and Perks

As a valued member of our team, you can expect a permanent working contract, home office setup, LinkedIn Learning access, employee assistant tool, fruit and coffee in the office, and many other benefits. If you have an interest in sports, casino, or poker products, we offer relevant training to enhance your skills.



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