Customer Service and Support Specialist

hace 2 semanas


Madrid, Madrid, España David Kennedy Recruitment A tiempo completo

David Kennedy Recruitment is seeking a Customer Service Representative to join their team in Lisbon. This full-time position offers a base salary, bonuses, and various benefits.

Job Responsibilities:

Address customer inquiries through multiple channels, including chat, email, and phone. Evaluate concerns and implement measures to meet customer requirements. Collaborate with teams across different locations, reporting system irregularities and customer issues.

Requirements:

  • Fluency in German (C1 level) and English language skills
  • Excellent written and verbal communication skills
  • Calm manner and ability to work under pressure
  • General computer knowledge and familiarity with MS Office and Internet

Work Schedule:

Shift rotation 24/7, 40 hours per week

Benefits:

  • Permanent working contract
  • Food allowance paid monthly
  • Health insurance
  • Birthday day off and extra leave day per year
  • Referral program
  • Home office setup with 2 days in the office and 3 days from home per week

This role requires flexibility, creativity, and a driven personality. Relevant training will be provided for interest in Sports, Casino, and Poker products. The estimated annual salary for this position is around €30,000 - €35,000 depending on experience and qualifications.



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