Senior Customer Experience Representative

hace 1 mes


Madrid, Madrid, España Ejad A tiempo completo

We are seeking a highly skilled Senior Customer Experience Representative to join our team at Ejad. As part of our international sports, casino, and poker operations in Lisbon, Portugal, you will be working with customers worldwide. This is a full-time position that offers a competitive salary plus bonuses.

Job Description

As a Senior Customer Experience Representative, your key responsibilities include:

  • Responding to customer inquiries via multiple channels, including chat, email, and phone, addressing queries related to our sports, casino, and poker products, as well as cashier operations.
  • Evaluating customer concerns and implementing measures to meet their requirements.
  • Collaborating with cross-functional teams across different locations to achieve aligned goals.
  • Reporting system irregularities and customer-facing issues to the appropriate department.

To succeed in this role, you must have excellent written and verbal communication skills, as well as high interpersonal skill level. You should be able to work effectively in a fast-paced environment, handle multiple tasks simultaneously, and maintain a calm demeanor under pressure. Additionally, you should possess German language proficiency at C1 level and English language skills to a business standard.

Requirements
  • German language C1 level.
  • English language skills to a business standard.
  • Excellent written and verbal communication skills.
  • High interpersonal skill level.
  • Ability to work in shifts.
Benefits

We offer a comprehensive benefits package, including:

  • A permanent working contract.
  • Fruit and coffee provided in the office.
  • Access to LinkedIn Learning and Employee Assistant Tools.
  • Health Insurance and Food Allowance paid monthly.
  • Birthday Day: 1 extra leave day per year.
  • Referral Program and many other benefits.

This role requires a flexible and driven personality with a general computer knowledge (MS Office, Internet) and an interest in sports, casino, and poker products. Relevant training will be provided. The work schedule involves shift rotation 24/7, with 40 hours worked per week. Our home office policy includes 2 days in the office and 3 days from home on average per week.



  • Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

    About Wibit Consulting & Services (Wibitcs)Our client, a renowned BPO with an exceptional employee satisfaction record, is looking for skilled Customer Care Specialists to join their team remotely in Hungary. As a German-speaking representative, you will be supporting users of a leading rental booking search engine, addressing technical issues and enhancing...


  • Madrid, Madrid, España Recruit4Work Sl A tiempo completo

    **About the Role:**We are seeking a highly skilled and enthusiastic Mediterranean Customer Experience Representative to join our team at Recruit4Work Sl. This is an exciting opportunity for someone who wants to experience the Mediterranean lifestyle while working in customer service.**Job Responsibilities:**Provide exceptional customer support through active...


  • Madrid, Madrid, España Recruit4Work Sl A tiempo completo

    We are looking for highly skilled customer service representatives to join our team at Recruit4Work Sl in Greece. This exciting opportunity allows you to experience the Mediterranean life while working in a beautiful office with excellent transport links.About the JobAs a customer service representative, your main goal will be to ensure a friendly and...


  • Madrid, Madrid, España Recruit4Work Sl A tiempo completo

    About the RoleWe are seeking a Customer Service Representative to join our team at Recruit4Work Sl. This is an exciting opportunity for someone who wants to experience the Mediterranean lifestyle while providing excellent customer service.Job DescriptionAs a Customer Service Representative, you will be responsible for handling incoming and outgoing...


  • Madrid, Madrid, España Recruit4Work Sl A tiempo completo

    We are seeking a customer service representative to join our team at Recruit4Work Sl. This role is based in Greece and offers a unique opportunity to experience the Mediterranean lifestyle while working with a global client base.About the RoleThis challenging position requires strong communication skills, a friendly demeanor, and the ability to work...


  • Madrid, Madrid, España Recruit4Work Sl A tiempo completo

    We are seeking a highly skilled customer service representative to join our team at Recruit4Work Sl. Based in beautiful Greece, this role offers an exciting opportunity to experience the Mediterranean lifestyle while delivering exceptional customer experiences.Job OverviewThis challenging role involves providing friendly and positive customer service...


  • Madrid, Madrid, España Recruit4Work Sl A tiempo completo

    We are seeking a highly skilled Customer Service Representative to join our team at Recruit4Work Sl in Greece. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and wants to experience the Mediterranean lifestyle.**Job Description:**This challenging role requires strong communication and...


  • Madrid, Madrid, España Cigna A tiempo completo

    Job OverviewWe are seeking a highly skilled Senior Customer Experience Manager to lead our Customer Service team in Madrid, Spain. As a key member of our leadership team, you will be responsible for driving operational excellence and delivering exceptional customer experiences.


  • Madrid, Madrid, España buscojobs España A tiempo completo

    Job Summary">We are seeking a highly skilled Customer Experience Representative to join our team in Valencia, Spain. This is a fantastic opportunity for an ambitious individual to develop their career in customer service and contribute to the success of our company.">About the Role">This role involves interacting with customers through various channels,...

  • Sales Representative

    hace 2 días


    Madrid, Madrid, España Domestic & General Service Gmbh A tiempo completo

    **Company Overview**: At Domestic & General Service Gmbh, we strive to make the world a better place, one repair at a time. Our mission is to keep our customers' worlds running smoothly.**Job Summary**: We are seeking an experienced Sales Representative to join our team in France. As a Sales Representative - Customer Experience Expert, you will be...


  • Madrid, Madrid, España Recruit4Work Sl A tiempo completo

    About Our CompanyAt Recruit4Work Sl, we pride ourselves on providing exceptional customer experiences that set us apart in the industry. Our team is passionate about helping people find their dream jobs and making a lasting impact on our clients' lives.Job OverviewWe are seeking an experienced Customer Service Representative to join our team in Chania,...


  • Madrid, Madrid, España Cisco Systems A tiempo completo

    Drive Value Realization and Growth as a Senior Customer Experience StrategistWe're seeking an exceptional Senior Customer Experience Strategist to play a critical role in driving the successful adoption and utilization of our technologies and services within customer organizations.About the Role:As a Senior Customer Experience Strategist, you will be...


  • Madrid, Madrid, España Digital Customer Care Company Bv A tiempo completo

    We are seeking a skilled and experienced Dutch speaking customer service representative to join our team at Digital Customer Care Company Bv. This is a remote-only position that offers the opportunity to work from anywhere in the world.Salary: 10-15 euros gross per hour, depending on experienceJob DescriptionAs a customer service representative, you will be...


  • Madrid, Madrid, España Msx International A tiempo completo

    About the Role: We are seeking an ambitious and service-oriented Customer Experience Representative to join our team in Madrid or Alicante. As a key member of our customer-focused team, you will be responsible for delivering exceptional customer experiences through follow-up calls, addressing concerns, and gathering feedback.Job Description: The ideal...


  • Madrid, Madrid, España Recruit4Work Sl A tiempo completo

    We are seeking a Customer Service Representative to join our team at Recruit4Work Sl. This role is ideal for individuals who enjoy helping others and are looking for a new adventure in the Mediterranean.Job DescriptionIn this challenging and rewarding role, you will be responsible for providing exceptional customer service experience to end clients. Your...


  • Madrid, Madrid, España Recruit4Work Sl A tiempo completo

    We are seeking a Customer Service Representative to join our team at Recruit4Work SL in Greece. This is an exciting opportunity for individuals who enjoy helping others and want to experience the unique culture of Greece.**Job Summary:**The successful candidate will be responsible for providing excellent customer service to clients via phone, email, or...


  • Madrid, Madrid, España American Express Services Europe Limited A tiempo completo

    About American Express">At American Express Services Europe Limited, we are dedicated to providing our customers with the best possible service experience. Our team of experts is passionate about delivering exceptional customer experiences that exceed expectations.">The Role">We are seeking a Senior Customer Experience Specialist to join our Global Premium...


  • Madrid, Madrid, España Ttec A tiempo completo

    About the RoleWe are seeking a talented Customer Experience Representative to join our team in Athens, Greece. In this role, you will be responsible for delivering exceptional customer experiences through onboarding software sessions.You will work closely with customers to understand their needs and provide personalized support to ensure a seamless...


  • Madrid, Madrid, España Cross Border Talents A tiempo completo

    **About the Opportunity**We are seeking an experienced Customer Care Specialist to join our team at Cross Border Talents. As a highly-rated BPO company, we offer exceptional employee satisfaction and a dynamic work environment.**The Role**In this full-time position, you will provide top-notch support to customers of an e-commerce brand from the comfort of...


  • Madrid, Madrid, España Cross Border Talents A tiempo completo

    Located in the heart of Europe, Barcelona offers an unparalleled blend of work and leisure. As a Customer Support Representative at Cross Border Talents, you will be part of a dynamic team that prioritizes customer satisfaction.We are seeking a highly skilled professional fluent in Dutch with strong English skills (B2 or higher) to join our team. If you have...