Senior Customer Experience Representative
hace 1 mes
We are seeking a highly skilled Senior Customer Experience Representative to join our team at Ejad. As part of our international sports, casino, and poker operations in Lisbon, Portugal, you will be working with customers worldwide. This is a full-time position that offers a competitive salary plus bonuses.
Job DescriptionAs a Senior Customer Experience Representative, your key responsibilities include:
- Responding to customer inquiries via multiple channels, including chat, email, and phone, addressing queries related to our sports, casino, and poker products, as well as cashier operations.
- Evaluating customer concerns and implementing measures to meet their requirements.
- Collaborating with cross-functional teams across different locations to achieve aligned goals.
- Reporting system irregularities and customer-facing issues to the appropriate department.
To succeed in this role, you must have excellent written and verbal communication skills, as well as high interpersonal skill level. You should be able to work effectively in a fast-paced environment, handle multiple tasks simultaneously, and maintain a calm demeanor under pressure. Additionally, you should possess German language proficiency at C1 level and English language skills to a business standard.
Requirements- German language C1 level.
- English language skills to a business standard.
- Excellent written and verbal communication skills.
- High interpersonal skill level.
- Ability to work in shifts.
We offer a comprehensive benefits package, including:
- A permanent working contract.
- Fruit and coffee provided in the office.
- Access to LinkedIn Learning and Employee Assistant Tools.
- Health Insurance and Food Allowance paid monthly.
- Birthday Day: 1 extra leave day per year.
- Referral Program and many other benefits.
This role requires a flexible and driven personality with a general computer knowledge (MS Office, Internet) and an interest in sports, casino, and poker products. Relevant training will be provided. The work schedule involves shift rotation 24/7, with 40 hours worked per week. Our home office policy includes 2 days in the office and 3 days from home on average per week.
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