Customer Experience Manager

hace 5 días


Madrid, Madrid, España Amazon A tiempo completo

Job Description

As a key member of our Amazon team, you will have the opportunity to work with a diverse group of professionals in a dynamic and fast-paced environment. The ideal candidate for this role is someone who has a strong background in project management, customer service, and communication skills.

About the Role

We are seeking an experienced Program Specialist to join our ACCS (Amazon Candidate Connection Services) team in Prague. In this role, you will be responsible for supporting candidates through the high-volume hiring process, providing exceptional customer service via phone, email, and chat, and working closely with staffing teams to improve the candidate experience.

Responsibilities

  • Support internal and external processes to ensure smooth candidate experience
  • Implement and monitor projects and initiatives, providing administrative support as needed
  • Collaborate with program managers, teams, and leadership to drive projects to successful completion
  • Identify issues and propose corrective actions and process improvements
  • Maintain relevant documentation, plans, reports, etc. related to assignments

Requirements

  • Previous experience in project management, coordination, or support
  • Fluent in English and German - verbal, writing, and reading
  • Previous experience working in international and/or virtual teams
  • Strong command of MS Office tools

Benefits

As a valued member of our team, you can expect a competitive salary of €45,000 - €60,000 per year, depending on your level of experience. Additionally, you will enjoy a range of benefits, including opportunities for professional growth and development, a dynamic and supportive work environment, and the chance to work with a global leader in e-commerce.

About Us

At Amazon, we believe that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills, and we value your passion to discover, invent, simplify, and build. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit our website for more information.



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