Global Customer Experience Manager

hace 2 días


Madrid, Madrid, España Docplanner A tiempo completo

We are seeking an experienced Global Customer Marketing Manager to join our marketing team at DocPlanner. The ideal candidate will have a strong background in customer marketing within the SaaS industry, with a particular focus on upsell and cross-sell initiatives.

Job Description

This role will be crucial in developing and executing global marketing strategies to drive customer engagement and revenue growth.

  • Upselling and Cross-selling Initiatives: Manage upselling and cross-selling projects within the existing customer base, with a focus on revenue growth.
  • Segmented and Targeted Communication: Prepare and execute segmented communication plans to effectively reach diverse customer groups.
  • Lead Generation and Inbound Marketing: Implement inbound marketing approaches to attract and convert leads into opportunities for upsell and cross-sell or drive e-commerce purchases.
  • Growth Contribution: Contribute to the growth of high-potential projects by identifying and leveraging key opportunities.
Requirements

We are looking for someone with a Bachelor's degree in Marketing, Business, or a related field, with 3-5 years of experience in customer marketing, preferably within the SaaS or healthcare industry.

The ideal candidate will have excellent written and verbal communication skills, proficiency in marketing automation tools and CRM systems, and the ability to work independently and as part of a global team.



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