Customer Experience Lead

hace 16 horas


Madrid, Madrid, España Sinch A tiempo completo
About Sinch

Sinch is a Customer Communication Cloud company that empowers businesses to deliver personalized experiences across messaging, voice, and email. With over 150,000 customers worldwide, we help companies like yours drive meaningful conversations at scale.

Job Description

We're seeking an experienced Customer Success Manager to join our team. As a key player in our customer lifecycle, you'll be responsible for ensuring seamless onboarding, driving adoption, and expanding our platform's usage. Your focus will be on English, Spanish, and Italian-speaking clients, with a strong emphasis on building relationships and delivering exceptional results.

Responsibilities
  • Own the complete customer lifecycle, from onboarding to renewal
  • Drive faster 'time to value' and improve overall customer experience
  • Understand customer objectives and translate them into actionable outcomes
  • Identify opportunities for upselling and cross-selling, and close deals
  • Partner with customers to advise on best practices and drive growth
Requirements

To succeed in this role, you'll need:

  • Minimum 3 years' experience as a Customer Success Manager
  • Experience in a Tech or SaaS company
  • Fluency in Spanish and English (Italian a plus)
About the Role

This is a fantastic opportunity to join a young and vibrant team where your input is valued and expected. We celebrate success together and pride ourselves on the quality and innovativeness of our platform.

Benefits

As a global company, we offer valuable benefits and resources to support our employees' well-being and career growth. These include health and life insurance, flexible work environment, retirement savings plans, and more.



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