Customer Success Manager
hace 3 semanas
Crossbeam is the first and largest Ecosystem-Led Growth platform. We act as an escrow service for data, allowing companies to find overlapping customers and prospects with their partners while keeping the rest of their data private and secure.
Job DescriptionWe are seeking a highly skilled Customer Success Manager - Ecosystem Experience Lead to join our team. This role will be responsible for advising and guiding our platform users in onboarding to Reveal successfully, adopting the product, and continuing to see value with their partners across the wider ecosystem.
Main Responsibilities:- Develop a deep understanding of our customers' partner ecosystems and the benefit that partnering on Crossbeam creates.
- Establish strong relationships with leaders to ensure successful integration of the Crossbeam platform into the customer's partner and sales strategy and tools.
- Expand our footprint within customer organizations to identify new use cases and increased adoption of Crossbeam.
- Strategize with Crossbeam's sales team to ensure optimal customer experience and effective execution of customer outcomes.
- You have customer success experience at a fast-paced, high-growth international SaaS company.
- You think and move a bit faster than those around you.
- You're eager to take on a big opportunity and prove yourself through hard work and creativity.
- You're excited to learn the ins and outs of Crossbeam and ensure that our customers are thrilled with their experience.
This is a salaried* role + variable. In addition, Crossbeam offers: Health Care Plan (Medical, Dental Vision) Flexible PTO Policy Parental leave Stock Option Plan 401k Plan + Match Learning Development Budget Remote Work Options Generous Wellness Stipend *This role has been categorized as a Remote position.
Our Core ValuesWe create value by building trust in our company, our team, and our technology. That goes in all directions, not just between us and our customers but also amongst ourselves. We approach conflict with empathy and curiosity, and ascribe best intentions to all of our collaborators.
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