Customer Experience Lead
hace 20 horas
**Job Title:** Customer Experience Lead - Service Operations
**Location:** Madrid, Spain
**Estimated Salary:** €70,000 - €90,000 per year
Job Description:
We are seeking a highly skilled Customer Experience Lead - Service Operations to join our team in Madrid, Spain. As a key member of our organization, you will be responsible for leading the delivery of Expert Care services to our customers.
**Responsibilities:*
- Provide reactive support and build relationships with customer operational teams.
- Coordinate all areas of Cisco to assist customers in resolving incidents as quickly as possible.
- Act as a point of escalation for customers, keeping them updated throughout the life of their incident.
- Coordinate other Expert Care resources to maximize availability and increase customer operational efficiency.
- Lead the operational section of the Quarterly Business Review (QBR).
Requirements:
- Bachelor's degree + 7 years of relevant experience or Master's degree + 4 years of relevant experience.
- Advanced customer support process skills.
- Solid understanding of processes, procedures, and systems used to accomplish work.
- In-depth familiarity with broader underlying concepts in job family/job discipline.
- Technical background in Cisco technologies or networking.
- English & Spanish speaker.
Benefits:
Cisco offers a comprehensive benefits package, including quality medical, dental, and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance, and numerous well-being offerings.
**Why Join Us?**
Cisco is a leader in the technology industry, and we are committed to making a positive impact on society. Our employees enjoy a dynamic and inclusive work environment, with opportunities for growth and development. We offer competitive salaries, excellent benefits, and a comprehensive rewards program.
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