Customer Experience Lead

hace 20 horas


Madrid, Madrid, España Cisco Systems A tiempo completo

**Job Title:** Customer Experience Lead - Service Operations

**Location:** Madrid, Spain

**Estimated Salary:** €70,000 - €90,000 per year

Job Description:

We are seeking a highly skilled Customer Experience Lead - Service Operations to join our team in Madrid, Spain. As a key member of our organization, you will be responsible for leading the delivery of Expert Care services to our customers.

**Responsibilities:*

  • Provide reactive support and build relationships with customer operational teams.
  • Coordinate all areas of Cisco to assist customers in resolving incidents as quickly as possible.
  • Act as a point of escalation for customers, keeping them updated throughout the life of their incident.
  • Coordinate other Expert Care resources to maximize availability and increase customer operational efficiency.
  • Lead the operational section of the Quarterly Business Review (QBR).

Requirements:

  • Bachelor's degree + 7 years of relevant experience or Master's degree + 4 years of relevant experience.
  • Advanced customer support process skills.
  • Solid understanding of processes, procedures, and systems used to accomplish work.
  • In-depth familiarity with broader underlying concepts in job family/job discipline.
  • Technical background in Cisco technologies or networking.
  • English & Spanish speaker.

Benefits:

Cisco offers a comprehensive benefits package, including quality medical, dental, and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance, and numerous well-being offerings.

**Why Join Us?**

Cisco is a leader in the technology industry, and we are committed to making a positive impact on society. Our employees enjoy a dynamic and inclusive work environment, with opportunities for growth and development. We offer competitive salaries, excellent benefits, and a comprehensive rewards program.



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