Front Desk Hospitality Agent

hace 4 semanas


Madrid, Madrid, España Sonder A tiempo completo
About Sonder

Sonder is a hospitality company that is revolutionizing the way people stay. We offer a unique and personalized experience for our guests, with a focus on creating a welcoming and efficient environment.

The Opportunity

We are seeking a Front Desk Hospitality Agent to join our team. As the face of Sonder, you will be responsible for creating an exceptional first impression for our guests, visitors, and partners. You will guide guests through our technology-rich experience, ensuring they make the most of their stay. You will also communicate with guests in-person and through digital communication systems to anticipate and address their needs.

Key Responsibilities
  • Provide exceptional guest service and resolve issues in a timely and professional manner
  • Guide guests through the Sonder app and self-service features to ensure a seamless experience
  • Communicate with guests in-person and through digital communication systems to anticipate and address their needs
  • Ensure the maintenance, cleanliness, and organization of guest-facing and back-of-house working spaces
  • Support the back-of-house team with tasks such as housekeeping quality audits, inventory checks, and minor maintenance and technology issues
  • Assist with administrative tasks to keep operations running smoothly and contribute to continuous improvement in the guest experience
Requirements
  • Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles
  • Personable, service-minded, and positive, with excellent problem-solving skills and a proactive approach to addressing guest needs
  • Strong computer literacy and writing skills, with the ability to switch between multiple desktop and mobile applications
  • Organized, hardworking, and detail-oriented, with the ability to work effectively both independently and in a team
  • Flexible schedule and open to working evenings, weekends, and holidays
  • Ability to remain standing for extended periods of time and lift and/or carry items weighing up to 50 pounds
Benefits

We offer a competitive compensation package, generous stock plan, medical, dental, and vision insurance, flexible vacation, wellness and volunteering days, and annual free credits and discounts to stay in Sonders. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law.



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