Front Desk Hospitality Agent

hace 4 días

Madrid, Madrid, España Sonder Inc. A tiempo completo
About the Role

We are seeking a highly skilled and customer-focused Front Desk Hospitality Agent to join our team at Sonder Inc. As the face of our company, you will be responsible for delivering exceptional guest experiences and ensuring that our properties meet the highest standards of hospitality.

Key Responsibilities
  • Provide exceptional guest service and support to ensure a seamless and enjoyable experience for our guests.
  • Guide guests through the technology-rich Sonder experience, ensuring they make the most of their stay by engaging with the Sonder app and self-service features.
  • Communicate with guests in-person and through digital communication systems to anticipate and address their needs.
  • Handle all guest interactions with the highest quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible.
  • Ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces, contributing to a welcoming and efficient environment for both guests and team members.
  • Flexibly support the back-of-house team on a day-to-day basis as needs arise, including housekeeping quality audits, inventory checks, and minor maintenance and technology issues.
Requirements
  • Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles.
  • Personable, service-minded, and positive; you love speaking with guests in-person and through digital support channels.
  • Excellent problem-solving skills, with a proactive approach to addressing guest needs and a desire to "get it done" for our guests.
  • Strong computer literacy and writing skills, and comfortable switching between multiple desktop and mobile applications.
  • Organized, hardworking, and detail-oriented; someone who thrives in a fast-paced environment with an ability to work effectively both independently and in a team.
  • Flexible schedule and open to working evenings, weekends, and holidays.
  • Ability to remain standing for extended periods of time and lift and/or carry items weighing up to 50 pounds.
What We Offer

We offer attractive employee travel perks for any Sonder location as well as competitive stock, health and lifestyle benefits. For eligible employees, benefits may include:

  • Competitive compensation
  • Generous stock plan
  • Medical, dental and vision insurance (where applicable)
  • Flexible vacation
  • Wellness and volunteering days
  • Annual free credits and discounts to stay in Sonders
About Sonder Inc.

Sonder Inc. is a company that is on a mission to revolutionize hospitality and make a world of better stays open to all. We pride ourselves on offering a hotel-like service and creating a workplace where employees can thrive.

We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It's the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of.

Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members.

Extend Hospitality To All is one of Sonder's Leadership Principles.

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