Front Desk Assistant

hace 16 horas

Madrid, Madrid, España Four Seasons Hotels and Resorts A tiempo completo
About Four Seasons Hotel Madrid

Four Seasons Hotel Madrid is a luxurious hotel located in the heart of the capital, within walking distance of key attractions. Our hotel is a collection of seven historic buildings that have been transformed into a dynamic destination, offering a unique blend of history and modern energy.

The Role of Assistant Front Desk Agent

We are seeking a highly skilled and experienced Assistant Front Desk Agent to join our team. As a key member of the Front Office Team, you will be responsible for ensuring our guests have a smooth arrival and departure experience. Your main duties will include:

  • Assisting guests with check-in and check-out, using a variety of computer systems to manage room assignments and payments.
  • Providing exceptional customer service, responding to guest inquiries and resolving any issues that may arise.
  • Utilizing your problem-solving skills to resolve guest complaints and concerns in a professional and courteous manner.
  • Working closely with the Front Desk Agents to ensure seamless communication and a high level of service.
Requirements

To be successful in this role, you will need:

  • Excellent personal presentation and interpersonal skills.
  • Good problem-solving ability and proficiency in Hotel property management systems.
  • At least one year of experience in a Front of the House position in a similar hotel.
  • Knowledge of Opera is preferred.
  • Fluency in reading, writing, and spoken English and Spanish.
About Four Seasons

Four Seasons Hotels and Resorts is a global leader in the hospitality industry, known for its exceptional service and luxurious amenities. We offer a unique opportunity for talented individuals to build a lifelong career with global potential and a real sense of pride in work well done. Our company culture is built on the Golden Rule, treating others as we would have them treat us. We are committed to creating a positive and inclusive work environment that values diversity and promotes growth and development.

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